Communication Skills for Business [CSB] - Professional Communication Certification Exam

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Why is communication important in business?

Poor communication is very expensive for companies. Studies have been done those estimate businesses with 100 employees lose an average of $420,000 per year due to poor communication between employees. The cost goes up based on the number of employees.

Effective communication is a vital tool for all businesses as it does determine the success of sealing a deal versus missing out on a potential opportunity.


How does communication help within an organization?

  • Building better teams
  • Preventing misunderstandings and conflicts
  • Improving customer service
  • Meeting goals and earning success
  • Promoting creativity and innovation
  • Advancing individual career prospects


How does communication help general workers?

If your role or duties include speaking to customers especially those in sales roles, communication becomes pivotal to your success. Have you found yourself struggling to meet targets? Have you failed to close a deal? Do your customers give you the run-around?

One key reason is that you are not applying active listening skills. Your internal dialogue is ready to give answers while missing what is actually being said.


The Communication Skills for Business (CSB) program is one of the newest certification programs offered through Certiport and now includes the Professional Communication certification and the English for IT certification. Whether verbal (oral or written) communication or nonverbal communication the ability to communicate effectively is a critical skill that all candidates should possess. In every industry, there is a gap between the English skills required and the English language skills that employees have. Also, in today’s workplace, communication skills are consistently one of the top skills employers are looking for, and developing these skills can give candidates a big edge over the competition.

The CSB certifications are built to validate that candidates entering the workforce understand key communication principles and possess the skills that are necessary to be effective in a work environment.

The Communication Skills for Business (CSB) Professional Communication exam validates that candidates entering the workforce understand key communication principles and skills that are necessary to be effective in a work environment. While the key skill being measured is communication, the nature of this exam will also help students with the other 3 of “the 4 C’s”:

  • Critical Thinking – which will happen as they think through how to effectively communicate
  • Collaboration – which will stem from effectively communicating with others
  • Creativity – which is required to present appealing communications

The Exam

  • Number of Questions: 42
  • Question Types: Project-based testing
  • Duration: Up to 50 minutes

The Learning + Exam Outcomes  

  • Describe Basic Communication Principles
  • Plan for Effective Communication
  • Apply Best Practices for Creating Business Deliverables
  • Deliver your Message
  • Receive Communications
  • Analyze Communication Scenarios

Learning Material (optional)

  • Online Video
  • 21.5 hours
  • A Certificate of Completion can be earned by scoring 80% or better on all Post-Assessments.
  • A Badge can be earned by scoring 90% or better on all Post-Assessments.

 Other information:

  • Examination held online and generally on Saturdays
  • Examination date scheduled according to edVentr calendar (via edVentr Support Team after purchase)
  • Examination other than edVentr calendar date can be booked at an additional fee (liaise with edVentr Support team after purchase)
  • Certification issued digitally by Certiport (immediately after passing)
  • After passing you can also claim a digital badge (see product image) for your resume or Linkedin profile 


  • Operating system: Windows 10 / Mac OSX Sierra 10.12 or higher
  • Chrome OS
  • Supported browsers: The preferred internet browser is Chrome. Internet Explorer, Edge, and Safari are also supported
  • Screen resolution of 1280 x 800
  • Input Devices: Full Keyboard and Mouse
  • Internet Connection: A download speed of at least 5 Mbps